Ask us to delete your data
Email [email protected] with the subject "Data deletion request". Tell us your name and the email address, Instagram or Facebook account, or business the request is about.
We confirm we received it within 2 business days and complete the deletion within 30 days, then email you to say it is done. If we need to keep something because the law requires it (for example billing and tax records), we tell you what and why.
If you connected Facebook or Instagram to Vezpera
Clients can disconnect Vezpera at any time: in Facebook go to Settings & privacy → Settings → Business integrations (or your Page settings → Business integrations), find Vezpera and remove it. On Instagram: Settings → Website permissions → Apps and websites.
When a client disconnects, we stop accessing the account straight away and delete the account data we copied from Meta (comments, messages, leads and insights) within 30 days, unless the client asks us in writing to keep their own records.
If you commented on, messaged or filled in a form for one of our clients
We handle those comments, messages and leads on behalf of the business you contacted. You can ask that business, or us directly at [email protected], to delete them, and we will remove our copy within 30 days.